Refund policy

Refund & Return Policy

We want you and your pet to love your purchase. If something isn't right, we're here to help.

30-Day Returns

You have 30 days after receiving your item to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Proof of purchase (order number) is required.

How to start a return

Email us at info@kemayl.com with your order number and the reason for the return. We will reply within 1–2 business days with return instructions. Items sent back without first requesting a return will not be accepted.

Damaged, defective or wrong items

Please inspect your order when it arrives. If the item is damaged, defective, or you received the wrong item, contact us within 14 days of delivery with your order number and a photo of the issue. We will send a free replacement or issue a full refund — you will not need to send the item back.

Lost or late orders

If your order has not arrived within 30 days of shipping, contact us and we will send a replacement or issue a full refund.

Non-returnable items

Gift cards and items that have been used are not eligible for return.

Refunds

Once your return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may need additional time to post the refund.

Questions

Contact us any time at info@kemayl.com.